Frequently Asked Questions:
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Why Isn't Everything in Your Shop Made with Essential Oils?
I fully understand that many essential oils provide therapeutic benefits. I use them myself for many things. See the Apotheke section for more essential oil options.
However, I do not stand by the concept that Everything should be made using essential oils and it is a complete myth that essential oils are more natural than fragrance oils. Plus there are two major downsides to using essential oils.
First, you just can not recreate the lovely scent throw of these candles (that warm hug feeling you get when you walk into a room where one is burning) with essential oils.
Secondly, essential oils are cost prohibitive and part of the mission of StarFoxScents is making these things accessible and that includes affordability.
OK. I get that. But where DO your oils come from?
I fully investigate all of my vendors to make sure that they use as many natural ingredients as possible and, most importantly, that they have the best of intentions and make their product with Love.
Part of the mission of StarFoxScents is to spread Love and Light to You, and sourcing my ingredients is a big part of that.
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If you have questions about any of the ingredients, how they were sourced or why they were chosen, please feel free to message me!
Why does it sometimes take a while to ship my items?
StarFoxScents products are handmade to order, and right now there is a relatively high volume of orders coming in.
The product you receive from this shop will always be unique, artisanal and handmade with love. Just for you!
That being said, Star Fox Scents does have a 100% satisfaction guarantee. If you receive your item, evaluate it, and do not feel it was worth the wait, you will receive a full refund, no questions asked. You will have the option to answer questions related to your experience for product improvement.
Why do you use surfactants and are they as natural as soap?
Surfactants encapsulate dirt and rinse away completely along with it leaving your skin, hair, washing machine and counter-tops completely residue free. Soap-based products (yes even castile soap) may (or may not!) leave things "feeling" clean but will ultimately develop a scummy residue over time.
The surfactants used in StarFoxScents products are made from reacting 100% natural ingredients and are always free of sulfates, parabens or diethanolamides. They are also completely biodegradable and EcoCert approved for certified organic formulations.
Decyl glucoside is prepared by reacting cornstarch with fatty alcohol. Coco-glucoside is similarly prepared by reacting renewable ram materials such as coconut and fruit sugars with fatty alcohol.
Do StarFoxScents Products Smell Strong?
In general it is next to impossible to quantify what qualifies as a strong scent. How strongly you perceive a scent will completely depend on your personal sensitivity and various other environmental and lifestyle factors.
If I tried to answer that question for you I'd have a different answer than you and you from your neighbor and me from mine. Even if you found you couldn't smell it at all after a few minutes (a process called desensitization), it could be overwhelming for your coworker. Hence why you might walk past someone in a shop and start choking on their cologne when they cannot smell it themselves.
It's just not something I can answer for you. The only way to find out is to try it. That's why I started offering samples.
My item doesn't smell or feel like I expected or I don't like it. What should I do?
If you receive your order and don't like it, it doesn't work for you or you simply feel it wasn't worth the wait, you are eligible for a full refund or reship, no questions asked.
I will follow up with questions about your experience to improve the product or description. These questions are not related to your eligibility to receive a refund and you do not have to answer them if you are not comfortable doing so.
**These are all natural and handmade products so, although it is very rare, there is a potential for them to overheat during transit and spoil. If it doesn't smell or feel good, it probably isn't. Please DON'T USE IT and contact me right away!! I will gladly refund, reship or most likely both depending on the circumstances.**
Can you make my product smell like a scent I used to get from another company or a scent I made up?
My scents are my art, so I do not offer custom scents or recreate scents by other artists. However I offer more than 30 scents for all types of smell-lovers. Thank you in advance for respecting my craft :)
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